Our company handcrafts all products within 5 Days.
Oftentimes, orders process faster than that but we can’t guarantee a faster processing time.
Made to Order vs. Pre-Made
Check a listing carefully to understand if a product is pre-made and ready to ship or if the product is ordered before it’s handmade.
Both are handmade but the pre-made is shipment ready while the made-to-order products take 3 WEEKS to be created for you.
Look for the following image if a product is ready for shipment immediately:
The product(s) you receive might vary slightly from the product picture due to the nature of your product(s) being 100% handmade to order.
Care for your new product(s) by:
* Metal – all metal tarnishes with age. It can usually be cleaned with a treated polishing cloth.
* Base metal products from Linda Britt Design come with a sealer on the metal to help protect them from tarnishing. Remember that with age, tarnish will still happen. It’s the nature of metal.
* Silver jewelry does not come with a sealer. A treated polishing cloth is usually all that is needed to keep its shine.
* Polymer clay needs only a damp cloth to clean it.
* Pearls are usually strung on silk thread and should not be exposed to water or chlorine for any length of time. Silk will stretch and chlorine in the water can etch the pearls. If you feel the need to clean your pearls, dip them in warm water (with a little Dawn Dish Soap), rinse and dry.
Your product(s) can be damaged if:
* If exposed to too much heat.
* If exposed too long to water and not dried right away.
* If too much pressure is applied or it is scratched.
Our company ships through the following carriers
* UPS, USPS, FEDEX
International shipping (if applicable)
We happily support and love our international customers.
We ship all International products through USPS, UPS, FEDEX
Linda Britt Design is not responsible for duty or brokerage fees for international shipping.
These charges come from your country during importation of your package.
We do our best to apply fair shipping costs to each order.
* Shipping costs are calculated automatically during checkout.
* We offer free shipping NATIONALLY on all orders over $125.00
Selecting expedited shipping during checkout does not ensure a faster processing time. Your product may still need 5 days to be handmade.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Personalized and/or customized goods are exempt from being returned unless the product arrives defective.
Additional non-returnable items:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Linda@lindabrittdesign.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Linda@Lindabrittdesign.com and send your item to: 240 Golden Eagle Dr Prescott AZ 86303
To return your product, you should mail your product to: Linda Britt Design, 240 Golden Eagle DR, Prescott AZ 86303
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.